Contractual partner of the accommodation provider, scope of application of these terms and conditions

a. The internet portal www.urlaubinbosnien.de enables holidaymakers and other people interested in accommodation (hereinafter: “holiday guests”) to find holiday accommodation in Bosnia and Herzegovina more quickly and to easily contact the providers of such accommodation (hereinafter: “accommodation providers” – also referred to as “landlords” on the website itself).

b. Operator of the internet portal www. urlaubinbosnien.de and contractual partner of the accommodation provider with regard to the use of the Internet portal is ZJS WebWorks UG (hereinafter: “Portal Operator”).

c. These general terms and conditions (GTC) apply to all contractual relationships between the accommodation provider and the portal operator in connection with the internet portal www. vacationinbosnien.de. By concluding the contract, the accommodation provider acknowledges these General Terms and Conditions as binding.

d. The portal operator reserves the right to change or add to these terms and conditions at any time with effect for the future. The contract with the accommodation provider is subject to the version of the terms and conditions that is current at the time the contract is concluded. Any differing contractual conditions/terms and conditions of the accommodation provider do not apply even if the portal operator does not expressly object to their validity.

e. These terms and conditions only regulate the legal relationship between the accommodation provider and the portal operator. The legal relationship between the holiday guest and the accommodation provider is governed by the respective contract between the holiday guest and the accommodation provider regarding the rental/booking of the accommodation.

f. The relationship between the portal operator and the holiday guests is governed by the terms and conditions set out on the website www.urlaubinbosnien.de terms of use of the portal operator. By concluding the contract, the accommodation provider confirms that he has also taken note of these terms of use and accepts their content.

B. Conclusion of contract between accommodation provider and portal operator; term and termination of the contract

a. After concluding a contract with the portal operator, the accommodation provider can add his accommodation to the internet portal www.urlaubinbosnien.de set.

b. The contract is concluded as follows: The accommodation provider enters the data required for registration on his person or company and his accommodation in the online registration form provided under the heading "New registration" on the Internet portal. He also selects the desired contract package depending on the number of accommodations to be included in the Internet portal. After entering all the required data, the accommodation provider can check his details again. When the accommodation provider clicks the button "order for a fee", a binding, paid contractual relationship with the portal operator is established.

c. After conclusion of the contract, the portal operator will send the accommodation provider an order confirmation with the data required to log in to the internet portal www.urlaubinbosnien.de required access data. The accommodation provider is requested to check the order confirmation carefully and to inform the provider of any errors immediately.

d. After logging in, the accommodation provider has the option of entering a description of the accommodation offer along with further information, e.g. on availability, etc., into the internet portal.

e. The contract is concluded for a minimum term of 12 months. The contract can be terminated by either party by written declaration or by declaration in text form with a notice period of 1 month to the end of the respective term. The timeliness is determined by the receipt of the notice of termination by the recipient. If the contract is not terminated on time, it is automatically extended for a further 12 months.

f. The content of the contract with the accommodation provider (registration data, selected contract package, applicable general terms and conditions, applicable data protection declaration) is stored by the portal operator. The current version of the general terms and conditions and the data protection declaration can be found on the internet portal www.urlaubinbosnien.de All older versions of the General Terms and Conditions and the Privacy Policy are also stored by the portal operator. The portal operator recommends that the accommodation provider save or print out the contract data as well as the version of the General Terms and Conditions and the Privacy Policy that is current at the time the contract is concluded.

C. Right of withdrawal for consumers

Note in advance: The following right of withdrawal applies to accommodation providers who are consumers within the meaning of § 13 BGB, i.e. for natural persons who conclude the contract with the portal operator for purposes that can predominantly neither be attributed to their commercial nor their independent professional activity. The right of withdrawal does not apply if the accommodation provider is an entrepreneur within the meaning of § 14 BGB, that is, if, when concluding the contract, he is acting in the exercise of his commercial or independent professional activity.

Right of withdrawal:

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period shall be fourteen days from the date of conclusion of the contract. To exercise your right of withdrawal, you must inform us via

Email: info@urlaubinbosnien.de
Phone: +49 17696659427

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund.

If you have requested that the services begin during the cancellation period, you must pay us an appropriate amount corresponding to the proportion of the services already provided up to the point at which you notify us of the exercise of the right of cancellation with regard to this contract compared to the total scope of the services provided for in the contract.

D. Services of the Internet portal; conclusion of contract between accommodation provider and holiday guest

a. In the internet portal www.urlaubinbosnien.de The following accommodations can be set:

– Hotels
- Pensions
– Holiday apartments
– Holiday rooms/guest rooms

b. The portal operator acts purely as an intermediary between the holiday guest and the respective accommodation provider. The service provided by the portal operator is limited to making the internet portal available and simplifying contact with the provider. The portal provider does not provide any other mediation or consulting services.

c. It is not possible to book accommodation directly via the internet portal www.urlaubinbosnien.de. The internet portal offers holiday guests the opportunity to contact the accommodation provider directly via a contact form. In addition, holiday guests contact the accommodation provider using the contact details entered in the internet portal (e.g. telephone, email, fax) outside of the internet portal.

d. The contract between the accommodation provider and the holiday guest is concluded after the holiday guest has contacted the accommodation provider using the method provided for this purpose (e.g. booking by telephone, e-mail booking, booking by telephone with e-mail confirmation or similar).

e. The accommodation provider undertakes to inform the customer fully and correctly about all requirements that are necessary for the effective conclusion of the contract in order to avoid misunderstandings as to whether a binding rental/booking or only a non-binding reservation has been made, in particular as to whether a separate confirmation is required. Furthermore, the accommodation provider undertakes to inform the customer before the conclusion of the contract whether and from what point in time the customer will incur costs as a result of the reservation or rental/booking and in what amount (e.g. deposit, cancellation fee, final amount, etc.).

f. The accommodation provider is responsible for regulating all points necessary for the smooth performance of the contract in its contract with the holiday guest. Any general terms and conditions or booking conditions of the accommodation provider are drawn up by the accommodation provider under its own responsibility; the accommodation provider is responsible for the effective inclusion of any such regulations in the contractual relationship with the holiday guest.

g. The holiday guest's contractual partner with regard to renting/booking accommodation is always exclusively the respective accommodation provider. The identity and contact details of the accommodation provider are displayed to the holiday guest when the respective offer is called up. At no time does the portal operator become a contractual partner of the contracts concluded between the holiday guest and the accommodation provider.

h. The holiday guest pays for the accommodation directly to the accommodation provider. Any other processing of the booking (e.g. sending a booking confirmation or sending any required booking documents) is always carried out by the respective accommodation provider and is their sole responsibility. The portal operator is not involved in these processes. The holiday guest must be informed in good time about any payment terms (e.g. no acceptance of debit or credit cards), payment due dates or required documents.

i. The fulfillment of the contract between the accommodation provider and the holiday guest, in particular the provision of accommodation, is carried out by the respective accommodation provider in its own name and under its responsibility. Any disruptions in performance (e.g. defects) are to be clarified solely in the relationship between the accommodation provider and the holiday guest.

E. Obligations of the accommodation provider regarding the offer description

a. The accommodation provider always creates the description of its accommodation offer to be entered into the Internet portal, including all information on other services or features of any kind, itself and under its own responsibility. The portal operator does not check, control or edit or otherwise process this information.

b. The accommodation provider undertakes to provide the holiday guest with truthful and complete information in the offer description about all relevant features of the accommodation offered (e.g. location, appearance and furnishings, number of beds, sea view, connections, functionalities, suitability for children, admissibility of pets, availability, photos, additional services, prices and costs, payment methods, etc.). The information provided on the Internet portal must always be checked by the accommodation provider for accuracy and timeliness; any incorrect or no longer current information must be deleted or updated immediately.

c. Accommodation providers who act as tour operators towards the holiday guest must comply with the requirements Sections 651a et seqq. BGB and Sections 4 et seqq. BGB-InfoV must be observed.

d. The accommodation provider must inform the holiday guest in the offer description of any special features that may be of interest to a holiday guest, in particular any permanent or temporary defects (e.g. noise from construction sites, unusable swimming pool, closed beach, etc.). If the defects only arise after the contract with the holiday guest has been concluded, the accommodation provider undertakes to inform the holiday guest of this immediately by other means (e.g. by email).

e. The accommodation provider must ensure that the information on availability provided by him on the Internet portal in the availability calendar provided for this purpose is always up-to-date and correct. If the accommodation is no longer available during a certain period, this must be indicated immediately in order to avoid futile enquiries from holiday guests.

f. The portal operator expressly advises the accommodation provider that photos, texts and other works for the benefit of third parties (e.g. photographers, authors) may be protected by copyright. Before placing any materials, content or information on the Internet portal (e.g. photos or descriptions of the accommodation or the local area), the accommodation provider is obliged to carefully check whether he is authorized to do so or whether the publication of this data requires the prior consent of the respective author. Any obligation to provide a copyright notice (e.g. information on the author of a photo) must be strictly observed.

g. If the portal operator becomes aware that the information provided by an accommodation provider on the Internet portal is incorrect, incomplete or out of date, infringes the rights of third parties or otherwise violates these terms and conditions, it reserves the right to deactivate the relevant offer until clarification and, if necessary, correction/supplementation has been made. The accommodation provider will be informed immediately of the deactivation and the reason for it and is obliged to respond to the complaint immediately and to correct or supplement any incorrect or incomplete information immediately. The accommodation provider cannot derive any rights against the portal operator from a justified deactivation.

h. The accommodation provider is responsible for regularly backing up the data it has entered into the Internet portal (e.g. photos, offer descriptions, information on availability). The portal operator is not contractually obliged to carry out backups of the data entered by the accommodation provider.

F. Prices and payment

a. The amount of the fee to be paid to the portal operator is based on the current price list and the specific contract concluded with the accommodation provider. All prices are in Euro plus the respective statutory VAT.

b. The fee is due for the possibility of using the Internet portal by the accommodation provider. It is irrelevant for the obligation to pay whether and to what extent the accommodation provider actually uses the services of the Internet portal.

c. The fee is to be paid annually in advance to the portal operator after the contract has been concluded. After the contract has been concluded, the accommodation provider receives an invoice for the respective annual amount. It is agreed that invoice amounts are due and payable within 10 days of receipt of the invoice. Payment is made cashless to the portal operator's bank account specified in the invoice.

d. The accommodation provider agrees to receive the invoice as a PDF file by email to the email address provided during the registration process. Sending the invoice by post can be arranged for a fee of €2.00 per invoice.

e. If the accommodation provider does not pay an invoice amount due within the 10-day period agreed above, the portal operator reserves the right to charge a flat-rate compensation of €2.50 for each reminder. The accommodation provider is free to prove that the portal operator has suffered no or only minor damage.

f. If the accommodation provider does not pay an invoice amount due despite receiving two reminders from the portal operator, in each of which the accommodation provider was given a reasonable payment deadline, the portal operator is entitled to withdraw from the contract. The declaration of withdrawal can be made in text form (email) or in writing. With the withdrawal, the accommodation provider's offer on the internet portal will be deactivated.

G. Liability of the portal operator

a. The portal operator is liable for damages that are based on an intentional or grossly negligent breach of duty on the part of the portal operator or its vicarious agents. Furthermore, the portal operator is liable for damages caused intentionally or negligently by itself or by its vicarious agents resulting from injury to life, body or health, as well as for the intentional or negligent breach of contractual obligations that are so essential that they enable the contract to be carried out in the first place and on whose fulfilment the accommodation provider can therefore rely (so-called cardinal obligations); in the case of slightly negligent breach of cardinal obligations, however, liability is limited to damages that were foreseeable at the time the contract was concluded and were typical for the contract. In addition, the portal operator and its vicarious agents are not liable for damages.

b. Without prejudice to the provisions of the previous paragraph, the portal operator is only liable for the contractual fulfilment of its own services (provision of the Internet portal www.urlaubinbosnien.de). At no time is the portal operator liable for the proper fulfillment of the contract concluded between the holiday guest and the accommodation provider or for other breaches of duty by the accommodation provider arising from its contract with the holiday guest. As a precautionary measure, the accommodation provider fully releases the portal operator from any liability in this regard, regardless of the legal basis.

c. The portal operator is not liable for the accuracy, completeness or timeliness of the information posted by the accommodation provider on the Internet portal regarding its offer or for the quality of the accommodation or other services. The portal operator is also not liable for copyright infringements or other infringements of third-party rights committed by the accommodation provider. As a precautionary measure, the accommodation provider hereby fully releases the portal operator from all possible claims by third parties that result from a violation of the obligations incumbent upon the accommodation provider under these terms and conditions or from a violation of third-party rights through the information posted by the accommodation provider on the Internet portal, regardless of the legal basis.

d. The portal operator is also not liable for the legal validity and legal admissibility of any general terms and conditions, contract or booking conditions used by the accommodation provider towards the holiday guest. As a precautionary measure, the accommodation provider releases the portal operator from any liability in this regard.

e. The portal operator is not liable for the completeness, accuracy or timeliness of the information provided by the holiday guest to the accommodation provider or for the liquidity of a holiday guest.

f. The portal operator assumes no liability for the contents of external websites to which links are provided from www.urlaubinbosnien.de from or to which reference is made. This also applies to any websites of the accommodation providers specified as part of the respective offers. The portal operator is not obliged to permanently monitor the content of the external websites without evidence of a possible violation of law. If the portal operator becomes aware of illegal content on such a website, he will remove the link or reference immediately.

g. The portal operator cannot guarantee that the Internet portal and the associated technology will be available without interruption and that the accommodation provider's offer can therefore be accessed at any time. The portal operator is only liable for damages resulting from malfunctions or disruptions of the Internet portal or from the loss, impairment or misuse of data in accordance with these General Terms and Conditions. The portal operator is not liable from the outset for technical disruptions outside its own sphere of influence (e.g. failure of the Internet portal due to a disruption of the public Internet transmission technology).

H. Intellectual Property Rights

a. The layout of the internet portal www. published on the internet by the portal operator.urlaubinbosnien.de is protected by copyright. The same applies to all works contained therein, such as texts, lettering, illustrations and especially photos. The respective authors reserve all rights to their works.

b. Unless there is a legal basis for permission, any publication, reproduction, distribution or other use or exploitation of the copyrighted works that is not authorized by the respective rights holder is prohibited.

I. Data protection

a. With regard to data protection on the Internet portal, reference is made to the data protection provisions of the portal operator.

b. The data protection provisions are available under the following link: LINK/Data protection declaration

c. The accommodation provider has the right at any time to request information, correction, blocking or deletion of the data stored about him by the portal operator free of charge, as far as this is technically possible and reasonable. The request should be sent to the portal operator by email (info@urlaubinbosnien.de).

d. The accommodation provider undertakes to always handle the personal data of the holiday guest, which he becomes aware of in the context of an inquiry via the contact form or otherwise, in accordance with applicable data protection law and to observe the data protection concerns of the holiday guest.

J. Arbitration in online trading

a. In accordance with Regulation (EU) No. 524/2013, the European Commission provides a platform for online dispute resolution (ODR platform) as a central point of contact for the out-of-court settlement of disputes between entrepreneurs and consumers in online transactions. You can find this at the following link: http://ec.europa.eu/consumers/odr/.

b. The portal operator himself can be reached at the email address info urlaubinbosnien.de reachable.

K. Final provisions

a. The accommodation provider may only offset claims against the portal operator's claims if the claims are undisputed or legally binding.

b. For the use of the internet portal www.urlaubinbosnien.de, these General Terms and Conditions and all other contractual relationships with the portal operator are subject to German law. For consumers, this only applies to the extent that it does not deprive them of the protection of mandatory provisions of the law of the state in which they are habitually resident.

c. To the extent that this can be agreed, the place of performance of the mutual contractual obligations is Hanover. If an accommodation provider does not have a general place of jurisdiction in Germany or acts as a merchant, legal entity under public law or special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships with the portal operator is Hanover.

d. Should individual provisions of these General Terms and Conditions be or become invalid in whole or in part, this shall not affect the validity of the remaining provisions. The invalid clause shall be replaced by the relevant statutory provision.

Status of the General Terms and Conditions: December 2023

by means of a clear statement (by e-mail) of your decision to withdraw from this contract.