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Frequently Asked Questions

Popular Questions

Yes, you can make instant bookings through our online platform. Simply select your desired accommodation and travel options, confirm your selection and complete the booking process with your payment details. It's a quick and convenient way to secure your reservation.

We accept these methods of payment:

  1. Credit or debit cards: You can use major credit and debit cards such as Visa, MasterCard, American Express and Discover for payments.

  2. Online payment services: We also accept payments through online payment services such as PayPal and, where available, other regional payment platforms.

Please note that accepted payment methods may vary depending on your location and specific booking conditions. It is advisable to check the payment options provided during the booking process for the most accurate information.

To edit or remove a payment method, follow these steps:

  1. Log in to your account on our website.

  2. Go to your Account Settings or Payment Settings. This location may vary depending on the website or platform you use.

  3. In the payment settings, you should see a list of added payment methods. Find the option to edit or remove the payment method you want to change.

  4. To edit a payment method, select it from the list and make any necessary changes, such as updating card details.

  5. To remove a payment method, select the option to delete or remove it from your account.

  6. Confirm your changes when prompted.

Please note that the specific steps may vary depending on the website or platform you use, so it is advisable to consult the platform's help or support section for detailed instructions. Additionally, some platforms may require you to have at least one active payment method at all times, so you should check their policies.

The length of the booking process can vary depending on several factors, including the complexity of your reservation and the efficiency of the booking platform. In general, booking accommodation usually takes anywhere from a few minutes to around 15-20 minutes. Here is a breakdown of the process:

  1. Search and selection: In this initial phase, you search for your desired accommodation, select your travel dates and indicate any preferences (e.g. room type, amenities).

  2. Verification and confirmation: Once you've found the right option, check the details, including price, cancellation policy and any additional services you'd like to add.

  3. Payment Information: Then enter your payment information, which usually takes a few minutes.

  4. Confirmation: After providing your payment information, you will usually receive confirmation of your booking within about a minute. Some platforms may require additional verifications, which could add a few more minutes to the process.

  5. Final review: Before completing the booking, it is advisable to double-check all information to ensure its accuracy.

  6. Confirmation e-mail: Once the booking is complete, you should receive a confirmation email with all the details of your reservation.

The steps above may vary depending on the platform, your familiarity with the booking process and any issues that may arise during the process. Always make sure to carefully review the information provided to avoid any errors that may need to be corrected and could prolong the booking process.

Cancelling a booking depends on the specific policies and procedures of the accommodation provider or booking platform you used. Here are the general steps you should follow:

  1. log in: Log in to your account on the website or platform where you made the booking.

  2. Access to your bookings: Look for a section in your account that provides information about your bookings. This is usually called "My Bookings", "Reservations" or something similar.

  3. Select the booking: Find and select the booking you want to cancel. There should be an option to cancel or change the reservation.

  4. Check cancellation policy: Before confirming the cancellation, please review the cancellation policy for this specific booking, which will inform you of any possible fees or refunds related to the cancellation.

  5. Confirm cancellation: If you agree to the cancellation policy, proceed to confirm the cancellation. You may be asked to provide a reason for the cancellation.

  6. Cancellation confirmation: Once the cancellation is confirmed, you should receive an email or notification confirming the cancellation. Keep this for your records.

  7. refund: Where applicable, refunds should be processed according to the terms of the cancellation policy.

It's important to note that cancellation policies can vary from one booking to another and may include cancellation fees, refund eligibility, and specific time frames for cancellation. Always read and understand the cancellation policy associated with your booking to avoid unexpected fees.

If you encounter any issues or have any questions about cancelling your booking, you can also contact the accommodation provider or the booking platform's customer support for assistance.

You can easily contact us via our special Contact page Simply visit the site, fill out the form provided with your inquiry or message, and we will respond to you as soon as possible. Your questions, feedback, and concerns are important to us, and we are here to help you plan your unforgettable adventure in Bosnia.

We understand the convenience of pickup and drop-off services, and it is important to note that the availability of these services may vary from one accommodation provider to another. While some providers may offer pickup and drop-off options, others may not.

We recommend checking with your specific accommodation provider if they offer this service and asking about any costs or arrangements. This will help you make the most informed decision for your travel needs

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